From: basith.recruiter@gmail.com 
  
 Dear Business Partner/Associates, 
  
 Greetings for the Day..!! 
  
  
  
 Please share the suitable Profiles  to ramki@pikesol.com 
  
  
  
 Normandale (Mn): 
  
                  Desktop Support - one person to supplement existing 
 resource 
  
 Shakopee (Mn): 
  
                  Desktop Support - one person to supplement existing 
 resource 
  
 Longmont (Co): 
  
                  Desktop Support - one person to supplement existing 
 resources 
  
  
  
  
  
 Role : Desktop Support Engineer 
  
 Main Responsibilities: 
  
 €€€        Accurately testing, identifying, repairing, resolving, and 
 documenting end user technical issues regarding /desktop support, printers, 
 Handled devices , Smart phones and LAN cable drops 
  
 €€€        Hands on role where expected to provide 1st line IT support 
 services to the business community ensuring that all requirements are met 
 within agreed service targets 
  
 €€€        To provide infrastructure administration functions 
  
 €€€        Troubleshooting and resolving software issue ,restoring settings 
 and associated systems administration activities 
  
 €€€        Taking ownership of issues through to resolution on all 
 appropriate 
 requests. 
  
 €€€        Categorize and prioritize end user support requests and service 
 requests by utilizing a Customer ticketing system to track tickets and 
 provide 
 up-to-date status and information. 
  
 €€€        Performing asset inventory activities as needed. 
  
 €€€        Trains and orients staff on use of hardware and software. 
  
 €€€        Recommends and / or performs upgrades on systems (Workstations & 
 Printers) to ensure longevity. 
  
 €€€        Interface with multiple levels of end users, management, VIPs and 
 local technical staff. 
  
 €€€        Interface with multiple levels of end users, management, VIPs and 
 local technical staff. 
  
  
  
 Technical Requirements 
  
 €€€        Excellent skills in user IT infrastructure €€€ Desktops, Laptops, 
 Printers, Handhelds, Smartphone etc. 
  
 €€€        Strong technical skills in Microsoft Windows desktop operating 
 systems and business productivity applications i.e. Office 
  
 €€€        Administration experience of MS Active Directory users & groups, 
 policies and management concepts 
  
 €€€        Effective communication by Engineer in English and local 
 languages 
 is mandatory 
  
  
  
 Soft Skills 
  
 €€€        Strong written and verbal communication skills 
  
 €€€        Ability to provide consistent, excellent customer support to 
 entire 
 staff, representing a variety of personalities and management levels 
  
 €€€        Strong customer service skills 
  
 €€€        Ability to interact with customers so as to ensure that the 
 service 
 is polite, efficient and responsive 
  
 €€€        Must be detail oriented and self-motivating , self-starter with 
 ability to work on their own initiatives 
  
 €€€        To work through issues analytically to a successful conclusion 
  
 €€€        Flexibility with respect to time €€€ client deliverables need to 
 be 
 met with a Can do attitude 
  
 €€€        Excellent problem solving / quantitative/ analytical skills 
  
 €€€        Experience of managing and leading a geographically and 
 culturally 
 diverse team 
  
  
  
 Desired Experience 
  
 €€€        Deliverables to include ensuring the proper levels of run and 
 maintain support and hands-on assistance for IT infrastructure projects 
 /upgrades (workstations) 
  
 €€€        Strong Microsoft Office skills (Outlook, Word, and Excel) 
  
 €€€        Thorough understanding of Outlook's calendaring tool 
  
 €€€        Understanding of Exchange functional accounts and how they are 
 used 
 within Microsoft technologies 
  
 €€€        Teamwork 
  
 €€€        Technical Expertise 
  
 €€€        Interpersonal Effectiveness 
  
 €€€        Concern for Order and Quality 
  
 €€€        Desk side Support Management 
  
 €€€        Customer Relationship Management 
  
 €€€        Vendor Relationship Management 
  
 €€€        Project Management 
  
 €€€        SLA Management including Incident, problem, Configuration, 
 Service 
 request etc. 
  
 €€€        Daily review with the Country Managers 
  
 €€€        Periodic reviews with Customer and Vendors 
  
 €€€        MIS and Reporting 
  
 Other Skills / Experience 
  
 €€€        Ideal candidate would be expected to have a good understanding of 
 IT Infrastructure, Contract and Vendor Management. 
  
 €€€        Management of the Region 
  
 €€€        Candidate should have good understanding of Desk side desktop 
 Management, maintenance, deployment and vendor management. 
  
 €€€        A significant travel is expected on the job €€€ hence should be 
 willing to work in such a role 
  
 €€€        Location of work will be the client offices in the respective 
 geography / location. Flexibility in relocation based on job requirements 
 will 
 be desired 
  
  
  
 Years of Experience 
  
 €€€        At least 2-4 years of experience in the field or in a related 
 area 
 required 
  
 €€€        Prior experience on Desktops, Workstations, Notebooks and 
 Printers 
  
 €€€        Collaboration experience including remote control of PCs and 
 video 
 conferencing knowledge 
  
 Certification requirements 
  
 €€€        Preferred MCP/MSCE/MSCA or HDI CSS or Cisco certification 
  
 €€€        ITIL knowledge of  V3 especially on Service Desk, Incident, 
 Problem, and Change Management preferred 
  
 €€€        Good to have knowledge of Client Server Architecture, OS 
  
  
  
  
  
  
  
 Please share suitable resumes at   ramki@pikesol.com 
  
  
 Thanks & Regards, 
  
 --- SoupGate-Win32 v1.05 
  * Origin: you cannot sedate... all the things you hate (1:229/2)