From: basith.recruiter@gmail.com 
  
 Dear Business Partner/Associates, 
 Greetings for the Day..!! 
  
 Please share the suitable Profiles  to ramki@pikesol.com 
  
 Cupertino / Fremont: 
                  Audio / Visual - one person to support both sites 
 Normandale / Shakopee 
                  Audio / Visual - one person to support both sites 
 Longmont (Co): 
                  Audio / Visual - one person to support this site 
 OKC: 
                  Audio / Visual - one person to support this site. 
  
 Role:  (Audio / Video Support Engineer) 
 JD:  Job Responsibilities 
 €€€ Fault Diagnosis and Rectification 
 o Perform onsite fault diagnosis and coordinate and liaise with product 
 suppliers to resolve technical product issues related to video conferencing 
 and audio-visual integrated solutions 
 o Perform offsite fault diagnosis to confirm the fault with support from 
 product suppliers and liaise with operations for Return Materials 
 Authorisation (RMA) cases 
 o Provide 24-hour standby telephone services (on rotational basis), in line 
 with SAV€€€s service commitment to customers at all times 
 o Prepare and submit timely, intelligible and accurate service reports, 
 detailing steps of diagnosis and remedy action 
 o Maintain an updated individual fault record of assigned tickets and 
 prescribed next action 
 o Escalate technical issues to manufacturer when the complexity of issue(s) 
 exceed(s) the individual€€€s capacity; approach internal specialists for 
 technical advice when needed 
 o Provide technical advice and Engineering support to customers 
 €€€ Preventive Maintenance 
 o Prepare preventive maintenance checklist prior to onsite visit 
 o Undertake reliable scheduled preventive maintenance and corrective actions 
 on customers€€€ equipment 
 o Submit accurate and detailed service forms and preventive maintenance 
 checklists to Customer Service Officer on a daily basis 
 o Escalate technical issues to manufacturer when the complexity of issue 
 exceeds the individual€€€s capacity; approach internal specialists for 
 technical advice when needed 
 €€€ Commissioning and Engineering Support 
 o Be part of the Commissioning Team, as and when required, to ensure 
 effective 
 transfer of technical knowledge to provide Post-Sales services to the 
 customer 
 o Analyse tasks, resolve problems encountered and provide feedback and 
 suggestions to superiors for future enhancement and knowledge sharing with 
 the 
 Post-Sales team 
 o Provide Engineering Support for Paid Services Sales, including the 
 provision 
 of standby support services, fault diagnosis and repair services. 
 o Provide Pre-sales support for Services Sales, including the conduct of 
 site 
 surveys to assess for contract renewal and new contracts, and tallying the 
 goods/ equipment specified in the Bill of Materials (BOM) against those 
 found 
 onsite 
 Job Requirements 
 €€€ Preferably a Diploma in audio-visual or information technology or 
 Engineering in the electronics or electrical fields. 
 €€€ Knowledge in the following areas would be an advantage: - 
 o Basic knowledge of audio (e.g. equalisation, dynamics processing) 
 o Experience in professional audio products (e.g. mixer, speaker systems, 
 audio processing) 
 o Knowledge of at least one of basic programming (e.g. Extron, Creston, AMX) 
 o Programming and configuration of DSP (e.g. BIAMP, Clear-One, QSC) 
 o Knowledge of at least one digital audio protocol (e.g. Dante, Cobranet, 
 AVB) 
 o Audio cable termination knowledge 
 o Basic computer networking 
 o Basic knowledge of video cables and connectors (e.g. HDMI cable, VGA 
 cable, 
 SDI Cable) 
 o Basic knowledge of video equipment (e.g. TV, projector) 
 o Basic knowledge of video signal (e.g. aspect ratio) 
 o Knowledge of at least one digital video protocol (e.g. H.264, H.323, MPEG, 
 EDID) 
 o Graphic knowledge (e.g. RGB colours, YUV, sub-sampling) 
 o Configuration of video wall, streaming system, digital signage system 
 o Audio cable termination knowledge 
  
  
 Please share suitable resumes at   ramki@pikesol.com 
  
 Thanks & Regards, 
  
 --- SoupGate-Win32 v1.05 
  * Origin: you cannot sedate... all the things you hate (1:229/2)