TZUTC: -0800   
   MSGID: 59276.sync_sys@1:103/705 2deba301   
   PID: Synchronet 3.21b-Linux master/3f2b039ec Feb 03 2026 GCC 12.2.0   
   TID: SBBSecho 3.36-Linux master/ce16f370c Feb 05 2026 GCC 12.2.0   
   COLS: 80   
   BBSID: VERT   
   CHRS: CP437 2   
   FORMAT: flowed   
   NOTE: FSEditor.js v1.105   
   This is kind of a rant, sorry.   
      
   Every few weeks or maybe it's months, someone posts a support question in the   
   Synchronet BBS group or (worse) direct messages me on Facebook asking me   
   Synchronet support questions.   
      
   I always answer when I see these messages. I always try to guide them in the   
   right direction (e.g. give them a link to the appropriate wiki or   
   documentation pages), but I also *always* tell them that Facebook is not where   
   we prefer to support Synchronet sysops and give them a link to the "how to get   
   support" wiki page which includes that anti-Facebook logo I made a long time   
   ago and tells them *where* to get support (including Reddit!). I'll like a   
   broken record on Facebook about this. About half the time, they'll say "oh   
   sorry, I'll follow-up there" and the other half the time they'll just continue   
   to ask me tech support questions and then get upset when I stop answering or   
   getting more direct with in responses, requesting that move the discussion to   
   the appropriate support channels. And almost *never* do they then post the   
   same support questions in the official support conferences here (on DOVE-Net,   
   FidoNet, or USENET). And seemingly often, I'll see these same people post   
   complaints later saying I never supported them. Huh? I also get direct e-mails   
   requests for support, but less often.   
      
   If you find it so hard to *use* a BBS (e.g. to ask a support question about   
   BBS software you're trying to use) - they why do you want to run a BBS? I just   
   don't get it.   
      
                    Similarly, I totally don't get sites like this   
   --    
                                               digital man (rob)   
      
   Synchronet "Real Fact" #14:   
   SBBSecho was originally written by Allen Christiansen (King Drafus) in 1994   
   Norco, CA WX: 63.6øF, 50.0% humidity, 4 mph W wind, 0.00 inches rain/24hrs   
   --- SBBSecho 3.36-Linux   
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