From: stephen@sprunk.org   
      
   On 28-Apr-14 01:37, Adam H. Kerman wrote:   
   > Stephen Sprunk  wrote:   
   >> On 27-Apr-14 15:13, Adam H. Kerman wrote:   
   >>> Stephen Sprunk  wrote:   
   >>>> On 27-Apr-14 11:33, Adam H. Kerman wrote:   
   >>>>> For passenger ticket only sales, I don't know what's still   
   >>>>> gained by use of a ticket agent. There's no upselling or   
   >>>>> repeat business involved, just basic transportation, but   
   >>>>> freight would have been different.   
   >>>>   
   >>>> What are you smoking?  The core of passenger transportation is   
   >>>> repeat business; where do you think frequent flier programs   
   >>>> come from?   
   >>>   
   >>> It doesn't come from ticket agents, duh.   
   >>   
   >> You said "there's no upselling or repeat business involved" in   
   >> passenger ticket sales.  That's bullshit, and I explained why.   
   >   
   > No, you IGNORED what I wrote. I explained my comment that an agent   
   > CAN'T upsell a passenger purchasing a one-way ticket on a monthly   
   > pass.   
      
   That's not the only (or even most common) form of upselling.   
      
   > But nothing an agent does creates business travel demand.   
      
   I never said it did; I was merely responding to _your_ false claim that   
   "there's no upselling or repeat business involved" in passenger ticket   
   sales.   
      
   S   
      
   --   
   Stephen Sprunk         "God does not play dice."  --Albert Einstein   
   CCIE #3723         "God is an inveterate gambler, and He throws the   
   K5SSS        dice at every possible opportunity." --Stephen Hawking   
      
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