TZUTC: -0800   
   MSGID: 617.fido-mobile@1:153/757.2 260a8f0a   
   REPLY: 2:221/1.58@fidonet f6da0849   
   PID: Synchronet 3.19a-Linux master/cfd02a91c Nov 28 2021 GCC 11.2.0   
   TID: SBBSecho 3.14-Linux master/cfd02a91c Nov 28 2021 GCC 11.2.0   
   BBSID: TRMB   
   CHRS: UTF-8 4   
      
   > Tonight, I ran out of my allotted 5GB data under my current     
   > plan and was throttle down.  Normally the system automatically     
   > texts me a link so that I could buy a "service pass" for an     
   > additional 200MB for $5.  But I didn't get a proper link.     
   > Instead I got a link that steered me to their FAQ on Service     
   > Passes.   
      
   > A bit frustrated, I decided to try their online chat.  After     
   > almost 20 minutes of waiting with 2 persons ahead of me, I     
   > finally got someone.  This is how it went:   
      
   > Live chat transcript   
   > Reference number -2619580249830068467   
   > DATE/TIME: 2021-11-28 22:25:30   
      
   > Your chat transcript   
      
   > You : incoming chat!   
      
   > You : I've used up my alloted 5GB but I did not receive my   
   > link to obtain a Service Pass.   
      
   > You : The text message that I *did* recieve is redirected to   
   > the Service Pass FAQ.   
      
   > Anthony : Hello and welcome to Resolutions Team, my name is   
   > Tony. To start off, may I please have your full name and mobile   
   > number?   
      
   > You : August Abolins 613-###-####   
      
   > Anthony : Thank you Mr. Abolins.   
      
   > Anthony : How can I help you today?   
      
   > You : I've used up my allotted 5GB data, but I did not receive   
   > a link to buy a Service Pass. Instead I got a message with a   
   > link that takes me to the Service Pass FAQ only.   
      
   > Anthony : I am sorry to hear about that.   
      
   > Anthony : Let me see what I can do for you.   
      
   > Anthony : How much data would you be needing Mr. Abolins?   
      
   > You : The service pass for $5 is fine.   
      
   > Anthony : I see, as much as I would like to do the service pass   
   > we do not have access to it as it is automated.   
      
   > Anthony : We can only do the feature add-on for your service.   
      
   > Anthony : But no need to worry let me see what we can do.   
      
   > Anthony : Thank you for patiently waiting Mr. Abolins .   
      
   > Anthony : Here is what I can do for you I will be adding a   
   > feature add on of 1GB data on your account $0.00 that will be   
   > active today.   
      
   > You : Your tech people need to know that the automated "service   
   > pass" link message is broken. It redirected me to the FAQ page   
   > only!   
      
   > Anthony : No need to worry I will have that reported as this is   
   > causing inconvenience.   
      
   > You : Thank you. 1GB is satisfactory.   
      
   > Anthony : I will have the 1GB data added in your account and   
   > after our conversation you will just need to reboot your device   
   > to refresh the network to take effect the 1GB data.   
      
   > Anthony : Let me have that processed for you now.   
      
   > Anthony : Thank you for patiently waiting Mr. Abolins I was   
   > able to add the data on your account.   
      
   > Anthony : If you access you account online or via the   
   > application you will see the 1GB data added in your services.   
      
   > You : Thank you Tony. Much appreciated!   
      
   > Anthony : You are very much welcome it is my pleasure to have   
   > you assisted.   
      
   > Anthony : Is there anything else that I can help you with?   
      
   > Anthony : Were you able to access your account online and see   
   > the Bonus data of 1GB?   
      
   > You : Thanks again! That will be all.   
      
   > Anthony : For a quick recap we have added a 1GB bonus data to   
   > compensate error encountered online for the service pass.   
      
   > Anthony : I hope I was able to cover everything for you today.   
      
   > Anthony : Thank you for chatting with us. You may now close the   
   > chat by clicking the x on the upper right hand side of the chat   
   > window. Have a nice day and it was pleasure to be of   
   > assistance.   
      
   > So.. I guuess waiting it out on the chat paid off a bit better     
   > than I anticipated!  :D  Instead of 200MB for $5, I got 1GB for     
   > $0.00 to cover me until the next billing cycle starts on Dec 3,     
   > and I am back up to full 3G speed.   
   > --   
   >   ../|ug   
      
   > --- OpenXP 5.0.50   
   >  * Origin:  (2:221/1.58)   
      
      
   I'm glad to hear that your story had a happy ending, August!   
      
   $ The Millionaire $   
   (Co-SysOp Of The Rusty Mailbox)   
   --- SBBSecho 3.14-Linux   
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