MSGID: 2:221/1.58@fidonet f6da0849   
   PID: OpenXP/5.0.50 (Win32)   
   CHRS: ASCII 1   
   TZUTC: -0500   
   Tonight, I ran out of my allotted 5GB data under my current     
   plan and was throttle down.  Normally the system automatically     
   texts me a link so that I could buy a "service pass" for an     
   additional 200MB for $5.  But I didn't get a proper link.     
   Instead I got a link that steered me to their FAQ on Service     
   Passes.   
      
   A bit frustrated, I decided to try their online chat.  After     
   almost 20 minutes of waiting with 2 persons ahead of me, I     
   finally got someone.  This is how it went:   
      
      
   Live chat transcript   
   Reference number -2619580249830068467   
   DATE/TIME: 2021-11-28 22:25:30   
      
   Your chat transcript   
      
   You : incoming chat!   
      
   You : I've used up my alloted 5GB but I did not receive my   
   link to obtain a Service Pass.   
      
   You : The text message that I *did* recieve is redirected to   
   the Service Pass FAQ.   
      
   Anthony : Hello and welcome to Resolutions Team, my name is   
   Tony. To start off, may I please have your full name and mobile   
   number?   
      
   You : August Abolins 613-###-####   
      
   Anthony : Thank you Mr. Abolins.   
      
   Anthony : How can I help you today?   
      
   You : I've used up my allotted 5GB data, but I did not receive   
   a link to buy a Service Pass. Instead I got a message with a   
   link that takes me to the Service Pass FAQ only.   
      
   Anthony : I am sorry to hear about that.   
      
   Anthony : Let me see what I can do for you.   
      
   Anthony : How much data would you be needing Mr. Abolins?   
      
   You : The service pass for $5 is fine.   
      
   Anthony : I see, as much as I would like to do the service pass   
   we do not have access to it as it is automated.   
      
   Anthony : We can only do the feature add-on for your service.   
      
   Anthony : But no need to worry let me see what we can do.   
      
   Anthony : Thank you for patiently waiting Mr. Abolins .   
      
   Anthony : Here is what I can do for you I will be adding a   
   feature add on of 1GB data on your account $0.00 that will be   
   active today.   
      
   You : Your tech people need to know that the automated "service   
   pass" link message is broken. It redirected me to the FAQ page   
   only!   
      
   Anthony : No need to worry I will have that reported as this is   
   causing inconvenience.   
      
   You : Thank you. 1GB is satisfactory.   
      
   Anthony : I will have the 1GB data added in your account and   
   after our conversation you will just need to reboot your device   
   to refresh the network to take effect the 1GB data.   
      
   Anthony : Let me have that processed for you now.   
      
   Anthony : Thank you for patiently waiting Mr. Abolins I was   
   able to add the data on your account.   
      
   Anthony : If you access you account online or via the   
   application you will see the 1GB data added in your services.   
      
   You : Thank you Tony. Much appreciated!   
      
   Anthony : You are very much welcome it is my pleasure to have   
   you assisted.   
      
   Anthony : Is there anything else that I can help you with?   
      
   Anthony : Were you able to access your account online and see   
   the Bonus data of 1GB?   
      
   You : Thanks again! That will be all.   
      
   Anthony : For a quick recap we have added a 1GB bonus data to   
   compensate error encountered online for the service pass.   
      
   Anthony : I hope I was able to cover everything for you today.   
      
   Anthony : Thank you for chatting with us. You may now close the   
   chat by clicking the x on the upper right hand side of the chat   
   window. Have a nice day and it was pleasure to be of   
   assistance.   
      
   So.. I guuess waiting it out on the chat paid off a bit better     
   than I anticipated!  :D  Instead of 200MB for $5, I got 1GB for     
   $0.00 to cover me until the next billing cycle starts on Dec 3,     
   and I am back up to full 3G speed.   
   --   
     ../|ug   
      
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