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   MEMORIES      Nostalgia for the past... today sucks      24,715 messages   

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   Message 23,004 of 24,715   
   George Pope to JOE MACKEY   
   Re: Change (was: Re: Insurance)   
   26 Nov 21 15:20:05   
   
   TZUTC: -0800   
   MSGID: 1846.fido-memories@1:153/757.2 2606a8db   
   REPLY: 1:135/392 45fdd51f   
   PID: Synchronet 3.19a-Linux master/27dfa4f6b Nov 18 2021 GCC 11.2.0   
   TID: SBBSecho 3.14-Linux master/27dfa4f6b Nov 18 2021 GCC 11.2.0   
   BBSID: TRMB   
   CHRS: ASCII 1   
    >   There are times I'll buy something, say $9.52, and hand the clerk a 10   
    > then remember I have two cents once its rung up and give them that.   
    >   Most of the time, esp with younger (under 50) clerks they will push those   
    > two pennies back saying it already rung up and would throw off the machine.   
    >   They can't make change on the fly.   
      
   I suspect siome of this is micromanagement in play ("do NOTHING thast wasn't in   
   your training video") as some board exec realized that when minwagers are   
   allowed think, they cost you money. (e.g. custopmer is always right gets   
   misused quickly by a lot of customers, once word gets out of a sucker at a   
   till.)   
      
   I always consider customers right, but customer to me strictly means someone   
   providing positive cashflow to my boss' monthly cashflow report.   
      
   Because my first customer is my boss; the guy giving me a paycheque   
   fortnightly.   
      
   Customers pay you for what you're offering for sale or hire.   
      
   I'm humble enough to know I can be wrong, so I'll never call someone a liar &   
   cheat, even while deftly refusing their request for a cash refund.   
      
   I liked one Safeway manager's philosophy: if it's under $10, just take care of   
   it; he doesn't want bad feelings from a customer over such a small amount, &   
   doesn't feel the need to doublecheck the issue by walking from where he's   
   already busy TCB, to the front.   
      
   Maybe this policy wasn't much noted, as I'd expect, in this neighbourhood, much   
   abuse, but maybe he only told me because he could tell this was so I wouldn't   
   be afraid cashiers are overstepping their bounds in not caling him.   
      
   Your friend,   
      
   <+]:{)}   
   Cyberpope, Bishop of ROM   
   --- SBBSecho 3.14-Linux   
    * Origin: The Rusty MailBox - Penticton, BC Canada (1:153/757.2)   
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