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   FIDOGAZETTE      FidoGazette: An Alternative Newsletter      8,941 messages   

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   Message 8,022 of 8,941   
   mark lewis to Andrey Mundirov   
   Funny tech support story   
   14 Jan 22 05:43:24   
   
   REPLY: 2:5059/38 61e0c849   
   MSGID: 1:3634/12.73 61e15735   
   PID: GED+LNX 1.1.5-b20180707   
   CHRS: CP437 2   
   TZUTC: -0500   
   TID: hpt/lnx 1.9.0-cur 17-02-17   
    On 2022 Jan 14 03:33:40, you wrote to me:   
      
    ml>> when i lived in xxcarol's area back when we joined fidonet, we had   
    ml>> installed a number of computers with networking and printers in a law   
    ml>> firm... i don't remember the exact number but it was a decent sized   
    ml>> contract so let's call it 50 systems... in the initial week, we they   
    ml>> were getting used to the systems and installing all their software,   
    ml>> we fielded several calls a day, generally from the typing pool, about   
    ml>> the ANY key... after several days of this, i was told, "go over there   
    ml>> and solve the problem once and for all."   
      
    AM> I'm surprised this problem existed in English-speaking countries,   
    AM> where everyone knows meaning of word "any".   
      
   the problem is/was that people were adding "the" to what they were reading...   
   they had been conditioned to hit the keys they were explicitly told to hit so   
   when they were told to "Hit any key to continue" they promptly looked for "the   
   ANY key" instead of "just any key"...   
      
   another of our techs had this method of "solving the ANY key problem"... they   
   would tell the user to close their eyes, place their hand, either hand, on the   
   keyboard, choose a finger on that hand, and use it to press any key they felt   
   with that finger... it worked! the really funny part was that users would then   
   look to see which key they had pressed and use that one all the time when they   
   saw the "Hit any key to continue" prompt... sometimes there would even be   
   arguments about which key it was...   
      
   on the one hand it was quite funny... on the other hand, it was rather sad but   
   understanding the rote learning and conditioning techniques that are used, it   
   is also understandable since the prompt triggered switching gears from rote   
   repetition to free thinking mode...   
      
    AM> In Russia it was much harder, because in 90's most software was not   
    AM> translated to Russian. We even had special job title "anykeyshik" -   
    AM> junior sysadmin who tells users where is "any key".   
      
   understandable... also Russian language doesn't have the articles "a, an, the"   
   so that kinda makes a difference... "a" and "an" are indefinite articles   
   (close a door, eat an apple) meaning any one of them while "the" is a definite   
   article (close the door, eat the apple) meaning that specific one...   
      
   )\/(ark   
      
   "The soul of a small kitten in the body of a mighty dragon. Look on my   
   majesty, ye mighty, and despair! Or bring me catnip. Your choice. Oooh, a   
   shiny thing!"   
   ... Better to live with one spider than many bugs.   
   ---   
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