Date: Sun, 16 Dec 2018 16:55:14 -0500   
   From: WINSERVER SUPPORT   
   To: all   
   Subject: Wildcat! Support on Email Mailing List using ESP accounts   
   Newsgroups: win.server.program   
   Message-ID: <1544997324.32.0@winserver.com>   
   X-Mailer: Wildcat! Interactive Net Server v7.0.454.6   
   Lines: 91   
      
   Folks,'   
      
   We have a problem with email subscriptions to our mailing list from    
   subscribers using large ESP junk alias accounts, such as gmail.com and    
   others but right now, gmail.com is the problem.   
      
   Yesterday, for no apparent reason, after just 2 support messages    
   between Terry and I, the next 3rd and 4th messages was now blocked for    
   all gmail.com subscriptions as unsolicited spam mail.   It was not    
   accepted and moved to a spam box but instead, the transaction was flat    
   out rejected with a permanent 55x rejection code:   
      
   *550-5.7.1 [76.245.57.69 12] Our system has detected that this message is   
   550-5.7.1 likely unsolicited mail. To reduce the amount of spam sent    
   to Gmail,   
   550-5.7.1 this message has been blocked. Please visit   
   550-5.7.1 https://support.google.com/mail/?p=UnsolicitedMessageError   
   550 5.7.1 for more information. n68si1874381vsi.235 - gsmtp*   
      
   These immediate 55x rejections causes WCSMTP to add the gmail.com    
   address to the data\badrcpt.txt which will make the address inactive    
   the next time WcListServer tries to distribute a new submission.   
      
   It took me more than fives hours to get this cleaned up, contacting    
   google and issuing a complaint.   
      
   We have over 104 gmail accounts subscription to the various SSI    
   mailing lists.   The main problem is that one rejection cab cause a    
   rejection for all and then all the gmail.com subscribers will be    
   deactivated in the mailing list.   
      
   We can't have this.  It is not fair to us and our customers.  This has    
   nothing to do with dead accounts.  Accounts that gmail says are not    
   longer active are ok to be rejected and deactivated.   But is not want    
   happen. The problem is the 5.50 5.7.1 policy-based spam or unsolicited    
   mail rejections which causes for ALL gmail.com accounts.   
      
   So here is what I would like to ask:   
      
   I really prefer that you don't use large public ESP junk alias    
   accounts on our system.  If you can change the subscription to a    
   private domain, please do so or don't use the mailiing list and    
   instead use the online support system.    If you want, we can provide    
   you  with a private winserver.com email account for POP3/SMTP.       
   Honestly, you shouldn't be using large public ESP junk email addresses    
   on commercial supports systems.  If would like to continue using gmail    
   for our mailing list, simply because you have now made it your main    
   email account, then please make sure it is used correctly and please    
   white list all santronics.com and winserver.com domains so that any    
   mail that comes from is not considered spam or unsolicited mail.   
      
   But the bottom line is this:   
      
   If this continues to happen, and this message is a test to the    
   reactivated gmail.com accounts, I plan begin to have a policy to    
   disallow and restrict gmaill.com and any other large public ESP    
   accounts that begin to exhibit this practice of interfering with our    
   support and communications with customers with erroneous    
   spam/unsolicited mail detection.    In fact,  I already added a TO-DO    
   item for a future Wildcat! List Server feature to add subscription    
   controls by email domain.   
      
   We can't be going through this with our support process. We are not    
   really busy too!!    Just imagine when we really get busy in the    
   mailing list.  It's going to be a real problem with the gmail    
   subscriptions.  I won't allow it to happen. I will block gmail.com    
   accounts from using our mailing list.  I could just allow the    
   automatic deactivation.  The problem is the announcements which is    
   very low frequency. If you use gmail there,  we probably won't see    
   rejections there.  But with the mailing list that get busy, an    
   deactivation there will stop announcements too.  So its a mess and I    
   would just rather block gmail.com accounts from subscription to the    
   support mailing list.   
      
   --    
   Hector, Engineering & Technical Support   
   Santronics Software, Inc.   
   http://www.santronics.com (sales)   
   http://www.winserver.com (support)   
   http://www.winserver.com/AupInfo (Online AUP Help)   
   Office: 305-248-3204   
      
      
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