On Fri May-18-2012 05:38, Roy Witt (1:387/22) wrote to Roger Nelson:   
      
    RW> 18 May 12 08:15, Roger Nelson wrote to Roy Witt:   
      
    RW>> Whale! Yesterday I was offered an 'upgrade' to include TV and/or a   
    RW>> phone, but I declined.   
      
    RN> I find the phone worthwhile because I can call out of country at no   
    RN> extra cost; something I can't do with my cell.   
      
    RW> When I told them I had two Magic Jack lines over there DSL service,   
    RW> they didn't balk. Just an, 'Ok'...at $19.95/yr each, what else   
    RW> could they say.    
      
   AT&T will end up buying Magic Jack.   
      
    RN> I have a friend or two in Canada and one of them is in Whitehorse,   
    RN> YT.  I've known him, although we've not met, since 1984.   
      
    RW> I recall you mentioning that before.   
      
   I don't.  (-:0  I mailed a disc to my friend up there and the Post Office   
   person who served me told me to put Canada at the end of his address, unless I   
   wanted that disc to end up in the Yucatan peninsula (DUMB!).  (-:   
      
    RW>> When I finished bitching about the slow speed that I was paying for   
    RW>> and the fact that I've been a customer for the last 5 years, they   
    RW>> offered me an upgrade to 6Mb/s for less than I was paying for, as   
    RW>> it turned out, 1.5Mb/s...   
      
    RN> ROTFL!  They do have a directive, it seems, to keep their reliable   
    RN> customers and that's good business.   
      
    RW> 8^) While I was on the phone with Customer Service, I also   
    RW> mentioned the $10 discrepency in billing and when the gal finished   
    RW> with my DSL service change, she transferred me to 'billing', and   
    RW> they fixed that problem too.    
      
   When I got U-verse a couple of years ago this April, my first bill was $549.    
   I called them the next morning and asked if they had lost their minds.  That   
   was fixed right away and my first bill was $163 (a promotional charge good for   
   6 months), which is what they promised me before the switch over.   
      
    RW> I'm glad I keep records or I'd be paying still more for their   
    RW> book-keeping errors...   
      
   I always look at my bill first and then I pay it.  The last pay period, I was   
   charged $15 for "Support +" (which isn't worth a cent), so I called and had   
   that removed from my bill before I paid it because I never ordered it!  I know   
   more than those guys do.   
      
    RW>> It wasn't much of a hassle, but took about 50 minutes to   
    RW>> accomplish.   
      
    RN> Sounds just like them.  Whomever(tm) you were speaking to obviously   
    RN> had to get permission from a higher-up.   
      
    RW> She did go off-line for a few minutes while she checked on this.    
      
   To verify and get permission from a higher up if she wants to keep her job.   
      
    RW>> Speedtests today indicate 4.4Mb/s, a bit slower than 6Mb/s, but I'm   
    RW>> happy with the results.   
      
    RN> Still not too shabby.   
      
    RW> But still not what I'm paying for.   
      
   Check you D/Ls at the M$ site and I think you'll find they are what you're   
   paying for.  I already know that you know that D/L speeds vary wildy from site   
   to site.   
      
      
   Regards,   
      
   Roger    
   --- timEd/386 1.10.y2k+   
    * Origin: NCS BBS - Houma, LA - (1:3828/7)