18 May 12 08:15, Roger Nelson wrote to Roy Witt:   
      
    RW>> Whale! Yesterday I was offered an 'upgrade' to include TV and/or a   
    RW>> phone, but I declined.   
      
    RN> I find the phone worthwhile because I can call out of country at no   
    RN> extra cost; something I can't do with my cell.   
      
   When I told them I had two Magic Jack lines over there DSL service, they   
   didn't balk. Just an, 'Ok'...at $19.95/yr each, what else could they say.   
      
    RN> I have a friend or two in Canada and one of them is in Whitehorse,   
    RN> YT.  I've known him, although we've not met, since 1984.   
      
   I recall you mentioning that before.   
      
    RW>> When I finished bitching about the slow speed that I was paying for   
    RW>> and the fact that I've been a customer for the last 5 years, they   
    RW>> offered me an upgrade to 6Mb/s for less than I was paying for, as   
    RW>> it turned out, 1.5Mb/s...   
      
    RN> ROTFL!  They do have a directive, it seems, to keep their reliable   
    RN> customers and that's good business.   
      
   8^) While I was on the phone with Customer Service, I also mentioned the   
   $10 discrepency in billing and when the gal finished with my DSL service   
   change, she transferred me to 'billing', and they fixed that problem too.   
      
   I'm glad I keep records or I'd be paying still more for their   
   book-keeping errors...   
      
    RW>> It wasn't much of a hassle, but took about 50 minutes to   
    RW>> accomplish.   
      
    RN> Sounds just like them.  Whomever(tm) you were speaking to obviously   
    RN> had to get permission from a higher-up.   
      
   She did go off-line for a few minutes while she checked on this.   
      
    RW>> Speedtests today indicate 4.4Mb/s, a bit slower than 6Mb/s, but I'm   
    RW>> happy with the results.   
      
    RN> Still not too shabby.   
      
   But still not what I'm paying for.   
      
      
                   R\%/itt   
      
      
      
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