>  MP> This happened on a Friday night.  I called that night, and again the   
   >  MP> next day.  Was told it would be fixed by Saturday evening.  Saturday   
   >  MP> had turned out to be the hottest day of the year.  Early Sunday morning   
   >  MP> I called again.  The same guy answered and, when asked about it, said   
   >  MP> "that is not fixed yet?"   
      
   > Apparently he wasn't local to you...?  just in a service call center...?   
      
   It is a muni utility.  Most of their folks are local, although their   
   Internet call center is not (I am guessing they are reselling someone   
   else's service there).  Possible the electric call center is not local any   
   more or, at least, not local on weekends.   
      
   I have been very impressed by their cable service folks.  The guys they send   
   out to the house know their stuff.  The electric I am neutral about, I've   
   never had to deal with them (yet) on water or sewer, but the folks at that   
   Internet call center are going from script and seem to know less about   
   their service than at least a partially-savvy user can already figure out.   
      
   Mike   
      
   ---   
    * SLMR 2.1a * "We use language??" - Beavis   
    * Origin: capitolcityonline.net * Telnet/SSH:2022/HTTP (1:2320/105)