Ref: 11020028
Title: Troubleshooting 3+Open Connection for Netware
Date: 3/29/91

Copyright 3Com Corporation, 1991.  All rights reserved.

Supporting a network requires a great deal of knowledge about all the
parts of the network, from the cabling to the software applications.
If there is a problem on the network, it can be difficult to know what
information you need to solve it.  Following are questions that 3Com
Technical Services uses to troubleshoot networks with 3+Open Connection
to Netware.  You can use these questions to assist in your own
troubleshooting or when preparing to call 3Com Technical Services.

1.  What versions of Netware are in use?

2.  What type of DOS netstation is in use (Enhanced or Basic)?

3.  Which version of Netware was used to generate the IPX shell?

4.  Was the IPX.COM file executed on a 3+Open netstation generated using
3+ Open for Netware Connection, or is it a native Netware shell?

5.  If an application or workstation failure is experienced while operating
under 3+Open IPX protocol:

   a.   Does the failure also occur on the workstation if only the native
        Netware IPX protocol is in use?

   b.   Is the failure dependent upon the type of adapter?   Will another
        type of adapter/NDIS driver or configuration work?

6.  Which protocols are being used on the 3+Open netstation?

7.  Which protocol is the primary protocol?

8.  Is the redirector installed for a primary protocol?

9.  How much memory is available to applications on the 3+Open netstation
with and without IPX loaded as a secondary protocol?

10.  Is 3ComEMM or HIMEM.SYS being used for memory conservation?

11.  If the Netware server fails to respond, is IPX configured for the
correct packet type by EConfig (Ethernet 2 or 802.3)?

12.  When copying files between 3+Open servers, 3+ servers, and Netware
servers, are the DOS commands Copy and XCopy being used?

13.  If MSWindows has been executed, was IPX loaded first?

14.  Was PrepServ executed from a DOS Enhanced or OS/2 netstation?

15.  For Netware access, is the Netware login command being executed?

16.  Is the NetBIOS for the primary protocol the only installed NetBIOS?

Obtain the current 3+Open netstation configuration (CONFIG.SYS, AUTOEXEC.BAT,
LANMAN.INI, PROTOCOL.INI, DOS version, adapter/NDIS driver type, and
computer model).

