Subject: comp.groupware FAQ: Bibliography5: Frequently Asked Questions
Supersedes: <comp-groupware-faq/bibliography5_825061644@rtfm.mit.edu>
Date: 27 Mar 1996 00:55:19 GMT
Summary: Groupware Bibliography, part five
X-Last-Updated: 1995/09/08

Posting-Frequency: monthly
Version: 3.2
Copyright: 1989 - 1995 (C) David S. Stodolsky, PhD


Groupware Bibliography - Part 5
===============================


Group Memory Management
-----------------------
From: nilsb@daimi.aau.dk (Nils Bundgaard)
Newsgroups: comp.groupware
Subject: Re: Group Memory, Group Memory Management
Date: 15 Sep 1994 10:42:57 GMT

Thus spake klosterb@pcl12.wiwisem.wirtschaftswissenschaft.uni-tuebingen.de (Marcus Klosterberg):

>Hi there,

>i am looking for information, papers, books or any other kind of contributions  
>about Group Memory and Group Memory Management. I need this literature for my  
>dissertation.

You might benefit from "Organizational Memory", an article by James P
Walsh and Gedrado Rivera Ungsen trying to frame this
concept. Organizations is here groups of people, possibly large and
distributed, sharing a common goal. In Academy of Management Review,
1991, Vol 16, No 1, p57-91.



From: schmidt@uxmail.ust.hk (DR. ROY SCHMIDT)
Subject: Re: Group Memory, Group Memory Management
Message-ID: <1994Sep16.021816.17514@uxmail.ust.hk>

Hoffer & Valacich, "Group Memory in Group Support Systems:  A Foundation
for Design," in Jessup & Valacich (eds.) _Group Support Systems:  New
Perspectives_, MacMillan, 1993, pp. 214-229.

Information & Systems Management Dept, School of Business and Management
              The University of Science and Technology
                Clearwater Bay,  Sai Kung,  HONG KONG


From: mandviwm@astro.ocis.temple.edu (Munir Mandviwalla)
Newsgroups: comp.groupware
Subject: Re: Group Memory, Group Memory Management
Date: 16 Sep 1994 14:24:37 GMT

Sandoe, K., Olfmanl, L. and Mandviwalla, M. Meeting in Time: Recording the
Workgroup Conversation. Proceedings of the Twelfth International
Conference on Information Systems (ICIS), 261-271, 1991. 

In addition, there is a minitrack dedicated to Organizational Memory
in the Hawaii International Conference on System Sciences. If you have
access to the proceedings, there were a number of interesting papers
in that track last year. 


GDSS cultural impacts
---------------------
From: MilamAiken@aiken.bus.olemiss.edu (mkaiken@aiken.bus.olemiss.edu)
Newsgroups: comp.groupware
Subject: Re: GDSS cultural impacts
Date: 6 Sep 1994 13:57:52 GMT

In article <34g2oj$1ho@search01.news.aol.com> alexiam@aol.com (AlexiaM) writes:
>From: alexiam@aol.com (AlexiaM)
>Subject: GDSS cultural impacts
>Date: 5 Sep 1994 17:32:03 -0400
>
   ...
>
>With this in mind, do you have research, articles, people to contact which
>deal with the cultural issues of GDSS?
>
  For a discussion of and experiments involving people from the Confucian
culture, see:
  1. "A Comparison of Malaysian & American Groups Using a GDSS"  Aiken, et 
      al., Journal of Information Systems, in press.
  2.  "A Chinese GDSS" Aiken, et al., International Journal of Information
      and Management Sciences, in press.
  3.  "Using GDSS to Improve Meetings: Lessons for Korean Management,"
      Aiken, et al., International Journal of Management, in press.

   I have other papers currently under review on GDSS/culture.  Of
particular interest, I believe, is how Japanese people use a GDSS.  All
experiments with the GDSS involved subjects' written native languages.
I could find no other research on Confucian groups using a GDSS.


Groupware Apps analysis & design
--------------------------------
From: kwlyon@aol.com (KWLyon)
Newsgroups: comp.groupware
Subject: Re: Groupware Apps analysis & design
Date: 5 Feb 1995 22:03:01 -0500

>In article <3gg65h$in4@galileo.polito.it> vacca@monviso.alpcom.it
(Eugenio 
Vacca) writes:
>>>Groupware applications are rather different from classic data 
>>>management systems. They involve, among the others,  things like 
>>>coordination, workflow...
>
>In article <patrick_d_logan.118.000C4B91@ccm.jf.intel.com> I wrote:
>>I would suggest starting with the Wirfs-Brock book on object oriented
design 
>>for learning about CRC and responsibility-driven design, then Design 
>>Patterns, and then the book on ROOM, (Called "Real-Time Object-Oriented 
>>Modelling").
>
>I should add that for designing coordination/workflow the Speech-Act
technique 
>would apply. Look for various references authored by Flores and/or
Winograd.
>
Another important way in which groupware apps differ from traditional
information system apps is that they deal with an entirely different set
of systems.  By this I mean that while traditional information systems
improve our business processes, groupware improves our human collaboration
processes.  

We've been doing the former for 50+ years now, and most everybody expects
to be applying computers to business systems.  (By business processes, I
mean whatever processes are core to an organization; that is, that give
the org its identity.  So every org has it's business processes, even if
it isn't a "business.") 

But groupware addresses collaboration processes, and few organizations
focus very much attention on these processes.  Obviously, these processes
are necessary to get anything done, but we dont' pay attention to them. 
(Ask any human resources or organizational effectiveness person how much
line managers pay attention to them.  The answer is:  "Not much!")  

So....any application of groupware must deal with the fact that not only
do we not have much of a history of applying technology to collaboration
processes, we don't have much of a history of actually doing anything to
improve our collaboration processes in the first place.  

I see this as being much more a traditional "change management" problem
than it is a technology implementation problem.  I'll be giving a paper at
Groupware '95 in Boston on Monday, March 6, on how to use change
management techniques to get organizational buyin to groupware .  Hope to
see some of you there!  

As a resource, I'd recommend "Organizational Transitions:  Managing
Complex Change" by Beckhard & Harris, published as part of the Addison
Wesley OD Series.

Ken

Kenneth W. Lyon & Associates            (805) 658-7547
84 Saint Paul's Drive            Fax:  (805) 658-2193
Ventura, CA 93003           Internet:  KWLyon@AOL.COM


Virtual workgroups
------------------
From: rcochran@halycon.com
Newsgroups: comp.groupware
Subject: Re: WANTED - Info on Virtual workgroups
Date: Thu, 04 Aug 94 15:30:52 PDT

I have found a good source of information is the new book Globalwork: Bridging 
Distance, Culture & Time by Mary O'Hara-Devereaux & Robert Johansen, 
Jossey-Bass, 1994 ISBN 1-55542-602-6.


Virtual Organizations
---------------------
From: Andrew Luter <71672.2360@CompuServe.COM>
Newsgroups: comp.groupware
Subject: Re: REQUEST: Info on Virtual Organiza..
Date: 2 Feb 1995 14:56:38 GMT

You might want to look into the working of Chiat Day advertising. 
They have rolled out the most hyped version of the virtual 
office.

There was a really great article about it in I.D. [Industrial 
Design] last month...and also one in Wired a few months back 
[sorry no dates]

They have taken a true look at the virtual environment both from 
a hardware/software viewpoint, as well as a workspace/environment 
point of view.


From: schneider@horus
Newsgroups: comp.groupware
Subject: Re: REQUEST: Info on Virtual Organizations
Date: Mon, 6 Feb 1995 11:20:59

In article <pk95Sr3.brsorrell@delphi.com> Bruce Sorrell <brsorrell@delphi.com> writes:

>Our organization is searching for information on the design and operation

try the classic (if you don't know already)
- William Davidow & Michael Malone: The Virtual Corporation, New York (Harper 
Collins) 1992,
and the brandnew
- David Birchall & Laurence Lyons: Demystifying the Virtual Organisation, 
London (Pitman) 1995.

Virtual regards,
Uli Schneider, Siemens Nixdorf Informationssysteme AG, Munich, Germany


Readings in Groupware and Computer-Supported Cooperative Work
-------------------------------------------------------------
From: mmorgan@mkp.com (Michael Morgan)
Subject: Baecker description

Readings in Groupware and Computer-Supported Cooperative Work: 
.Assisting Human-Human Collaboration 

Written and Edited by Ronald M. Baecker (University of Toronto)

882 pages, 1993
ISBN 1-55860-241-0 

Morgan Kaufmann Publishers
340 Pine Street, San Francisco, CA 94104
orders@mkp.com, 800-745-7323

Groupware is multi-user software that supports computer supported 
cooperative work (CSCW).  CSCW is computer assisted cooperative 
activity, such as problem solving or communication, carried out by 
a group of collaborating individuals.  Together, this technology 
and concept promise to revolutionize the use of computers.  This 
book is a comprehensive introduction to this rapidly expanding 
field. 

The papers in this volume represent the best of the published 
literature on groupware and CSCW.  They were chosen by the editor 
for their breadth of coverage of the field, their clarity of 
expression and presentation, their excellence in terms of technical 
innovation or behavioral insight, their historical significance and 
their utility as sources for further reading.  Taken as a whole, 
the papers and their introductions are a complete sourcebook to the 
area.

This book will be useful for computer professionals involved in the 
development or purchase of groupware technology as well as 
researchers and managers.  It should also serve as a valuable text 
for university courses on CSCW, groupware and human-computer 
interaction.  


Expanded Table of Contents
 
Preface.
Table of Contents.
Expanded Table of Contents.
I. Introduction.
 
1. Introduction to Computer Supported Cooperative Work.
.Groupware: Some Issues and Experiences
..Clarence Ellis, Simon Gibbs, and Gail Rein
.Computer Supported Cooperative Work: Cases and Concepts
..Mike Robinson
.CSCW: Four Characters in Search of a Context
..Liam J. Bannon and Kjeld Schmidt
.Being There: The Promise of Multimedia Communications
..David Brittan
 
2. The Adoption, Deployment, and Use of Groupware.
.Groupware in Practice: An Interpretation of Work Experiences
..Christine V. Bullen and John L. Bennett
.Building the Business Case for Group Support Technology
..Brad Q. Post
.Groupware and Cooperative Work: Problems and Prospects
..Jonathan Grudin
 
II. Behavioural Foundations and Enabling Technologies.
 
3. Human Behaviour in Groups and Organizations.
.Groups and Human Behavior (excerpt) from Groups: Interaction 
and Performance 
..Joseph E. McGrath
.Time, Interaction, and Performance
..Joseph E. McGrath
.How to Run a Meeting
..Antony Jay
.The Group Facilitator: A CSCW Perspective
..Stephen Viller
.Visual Communication and Social Interaction from The Social .
..Psychology of Telecommunications 
..John Short, Ederyn Williams, and Bruce Christie
.A Typology of Tasks (excerpt) from Groups: Interaction and .
..Performance 
..Joseph E. McGrath
.Communication Modes and Task Performance from The Social .
..Psychology of Telecommunications 
..John Short, Ederyn Williams, and Bruce Christie
.A Typology of Organizational Structure
..Henry Mintzberg
 
4. Groupware Design and Evaluation Methodologies.
.Designing for Cooperation Q Cooperating in Design
..Morten Kyng
.Methods for the Study of Groups (excerpt) from Groups: ..
..Interaction and Performance
..Joseph E. McGrath
.Understanding Practice: Video as a Medium for Reflection and .
..Design
..Lucy A. Suchman and Randall H. Trigg
.Ethnographic Workflow Analysis: Specifications for Design
..Danielle Fafchamps
.Grounding in Communication
..Herbert H. Clark and Susan E. Brennan
 
5. Case Studies of Cooperative Work
.How People Write Together
..Ilona R. Posner and Ronald M. Baecker
.Findings from Observational Studies of Collaborative Work
..John C. Tang
.Twinkling Lights and Nested Loops: Distributed Problem Solving 
..and Spreadsheet Development
..Bonnie A. Nardi and James R. Miller
.Analyzing Distributed Cognition in Software Teams: A Case .
..Study of Team Programming During Perfective Software .
..Maintenance
..Nick V. Flor and Edwin L. Hutchins
.Informal Communication in Organizations: Form, Function, and .
..Technology
..Robert E. Kraut, Robert S. Fish, Robert W. Root, and .
...Barbara L. Chalfonte
.Cooperative Support for Computer Work: A Social Perspective on 
..the Empowering of End Users
..Andrew Clement
 
6. Enabling Technologies and Theories
.Networks
..Vinton G. Cerf
.Advances in Interactive Digital Multimedia Systems
..Edward A. Fox
.Sound Support for Collaboration
..Bill Gaver
.Hypertext: An Introduction and Survey (excerpts)
..Jeff Conklin
.What is Coordination Theory and How Can It Help Design ..
..Cooperative Work Systems
..Thomas W. Malone and Kevin Crowston
.CSCW and Distributed Systems: The Problem of Control
..Tom Rodden and Gordon Blair
 
III. Asynchronous Groupware.
 
7. Electronic Mail and Computer Conferencing.
.A Lesson in Electronic Mail from Connections
..Robert F. Sproull
.Computer-Mediated Communication Requirements for Group Support 
..(excerpts)
..Murray Turoff
.Increasing Personal Connections from Connections
..Lee S. Sproull and Sara Kiesler
.Electronic Groups at Work
..Thomas Finholt and Lee S. Sproull
.Work Group Structures and Computer Support: A Field Experiment
..J.D. Eveland and Tora K. Bikson
 
8. Structured Messages, Agents, and Workflows.
.The Information Lens: An Intelligent System for Information .
..Sharing and Coordination
..Thomas W. Malone, Kenneth R. Grant, Kum-Yew Lai, Ramana .
...Rao, and David A. Rosenblitt
.Object Lens: A Spreadsheet for Cooperative Work
..Kum-Yew Lai, Thomas W. Malone, and Ken-Chiang Yu
.Power, Ease of Use and Cooperative Work in a Practical ..
..Multimedia Message System
..Nathaniel S. Borenstein and Chris A. Thyberg
.Active Mail: A Framework for Integrated Groupware Applications
..Yaron Goldberg, Marilyn Safran, William Silverman, and .
..Ehud Shapiro
.Computer Systems and the Design of Organizational Interaction
..Fernando Flores, Michael Graves, Brad Hartfield, and .
...Terry Winograd
.Electronic Group Calendaring: Experiences and Expectations
..Beth M. Lange
 
9. Cooperative Hypertext and Organizational Memory.
.Hypertext and Collaborative Work: The Example of Intermedia .
..(excerpts)
..George P. Landow
.Higher Levels of Agency for Children in Knowledge Building: A .
..Challenge for the Design of New Knowledge Media ..
..(excerpts)
..Marlene Scardamalia and Carl Bereiter
.Issues in the Design of Computer Support for Co-authoring and .
..Commenting
..Christine M. Neuwirth, David S. Kaufer, Ravinder ..
...Chandhok, and James H. Morris
.Building an Electronic Community System
..Bruce R. Schatz
.Capturing Organizational Memory
..E. Jeffrey Conklin
.Report on a Development Project Use of an Issue-Based ..
..Information System
..K.C. Burgess Yakemovic and E. Jeffrey Conklin
 
IV. Synchronous Groupware
 
10. Desktop Conferencing.
.WYSIWIS Revised: Early Experiences with Multiuser Interfaces
..Mark Stefik, Daniel G. Bobrow, Gregg Foster, Stan ..
..Lanning, and Deborah G. Tatar
.Design for Conversation: Lessons from Cognoter
..Deborah G. Tatar, Gregg Foster, and Daniel G. Bobrow
.Issues and Experiences Designing and Implementing Two Group .
..Drawing Tools
..Saul Greenberg, Mark Roseman, Dave Webster, and Ralph .
..Bohnet
.Designing Group-enabled Applications: A Spreadsheet Example
..Irene Greif
 
11. System and Language Support for Desktop Conferencing.
.MMConf: An Infrastructure for Building Shared Multimedia .
..Applications
..Terrence Crowley, Paul Milazzo, Ellie Baker, Harry ..
...Forsdick, and Raymond Tomlinson
.Replicated Architectures for Shared Window Systems: A Critique
..J. Chris Lauwers, Thomas A. Joseph, Keith A. Lantz, and .
...Allyn L. Romanow
.Collaboration Awareness in Support of Collaboration ..
..Transparency: Requirements for the Next Generation of .
..Shared Window Systems
..J. Chris Lauwers and Keith A. Lantz
.Languages for the Construction of Multi-User Multi-Media .
..Synchronous (MUMMS) Applications
..Ralph D. Hill
.Primitives for Programming Multi-User Interfaces
..Prasun Dewan and Rajiv Chaudhary
 
12. Electronic Meeting and Decision Rooms.
.Observation of Executives Using a Computer Supported Meeting .
..Environment
..Marilyn M. Mantei
.Liveboard: A Large Interactive Display Supporting Group ..
..Meetings, Presentations and Remote Collaboration
..Scott Elrod, Richard Bruce, Rich Gold, David Goldberg, .
..Frank Halasz, William Janssen, David Lee, Kim McCall, .
..Elin Pederson, Ken Pier, John Tang, and Brent Welch
.Electronic Meeting Systems to Support Group Work
..Jay F. Nunamaker, Alan R. Dennis, Joseph S. Valacich, .
..Douglas R. Vogel, and Joey F. George
.Experiences at IBM with Group Support Systems: A Field Study
..Jay F. Nunamaker, Douglas R. Vogel, Alan Heminger, Ben .
..Martz, Ron Grohowski, and Chris McGoff
.The Impact of Technological Support on Groups: An Assessment .
..of the Empirical Research
..Alain Pinsonneault and Kenneth L. Kraemer
 
13. Media Spaces.
.Videoplace (excerpt) from Artificial Reality II
..Myron Krueger
.The Media Space: A Research Project into the Use of Video as a 
..Design Medium (excerpts)
..Steve Harrison and Scott Minneman
.Experiences in an Exploratory Distributed Organization
..Mark Abel
.Experiences in the Use of a Media Space
..Marilyn M. Mantei, Ronald M. Baecker, Abigail J. Sellen, 
..William A.S. Buxton, Thomas Milligan, and Barry Wellman
.Portholes: Supporting Awareness in a Distributed Work Group
..Paul Dourish and Sara Bly
.Telepresence: Integrating Shared Task and Person Spaces
..William A.S. Buxton
.Design of TeamWorkstation: A Realtime Shared Workspace Fusing .
..Desktops and Computer Screens
..Hiroshi Ishii and Masaaki Ohkubo
.ClearBoard: A Seamless Medium for Shared Drawing and ..
..Conversation with Eye Contact
..Hiroshi Ishii and Minoru Kobayashi
.Disembodied Conduct: Communication through Video in a Multi-.
..Media Office Environment
..Christian Heath and Paul Luff
.Beyond Being There
..Jim Hollan and Scott Stornetta
 
V. Summary and Conclusions.
 
14. The Future of Groupware for CSCW.
 
References
----------------------------------------

Michael B. Morgan
President
Morgan Kaufmann Publishers
340 Pine Street
San Francisco, CA 94104 
USA

Email: mmorgan@mkp.com
Voice: 415)392-2665 ext. 305
Fax:    415)982-2665


Meeting Space
-------------
From: cph@dmu.ac.uk (Chris Hand)
Subject: Meeting Space (comp.groupware FAQ)
Date: Thu, 6 Apr 1995 22:20:07 +0200 (BST)

Interview with
Jon Callas (of WorldBenders) which also covers MeetingSpace:

C Hand, ``Meet me in Cyberspace''. Computer-Mediated Communication
Magazine, Volume 1 Number 5, September 1994.
<URL: http://www.rpi.edu/~decemj/cmc/mag/1994/sep/toc.html>\

--
www: http://www.cms.dmu.ac.uk/~cph/

====================================================================


David S. Stodolsky      Euromath Center     University of Copenhagen
david@euromath.dk   Tel.: +45 38 33 03 30   Fax: +45 38 33 88 80 (C)
