From: aero.spike@mail.com 
  
 billy bookcase  wrote: 
 > 
 > "Spike"  wrote in message news:merdkaFcem 
 U1@mid.individual.net... 
 >> In February we splashed out on a rice cooker, bought via Amazon. We use it 
 >> for cooking brown rice, which on this cooker is 1hr automatic process, 
 >> although it can process other forms of rice as well as foods such as 
 >> porridge. 
 >> 
 >> The cooker has started to miss out part of the process, namely the boiling 
 >> phase, and the cooking cycle finishes in only 40min resulting in 
 >> undercooked rice. 
 >> 
 >> There are no adjustments or reset facilities for the cooking cycles, so in 
 >> less than six months the machine, costing circa €€100, is now useless for 
 >> the purpose it was bought for. 
 >> 
 >> In the 'Orders' section of my Amazon account, it unhelpfully states that 
 >> the returns window closed in March, but has a link to the 
 supplier/importer 
 >> web site. 
 >> 
 >> As far as dealing with this now defective item, I would have thought that 
 >> my contract was with Amazon, and they should deal with this as an item 
 that 
 >> has become defective in a short period of time. 
 >> 
 >> If I had bought this item from a shop, that is where I would take the 
 >> cooker for refund or replacement, and I would not expect to be fobbed off 
 >> with a suggestion I contact the supplier/importer. 
 >> 
 >> My question is: what is my legal redress for the premature failure of this 
 >> item, and with what entity does that lie? 
 >> 
 >> TIA for any comments on this issue. 
 > 
 > Unlike with their own sales,  all sales/contracts made with retailers 
 > *via* Amazon Marketplace are with those retailers. 
  
 I was a little concerned when following the procedure for returning items, 
 it wound up at a page that offered me two videos of help (they weren€€€t) or 
 a link to the supplier€€€s web site - which said they don€€€t have any 
 authorised resellers so I would have to go my seller. Circular or what? 
  
 As reported elsewhere, when I found the chat line Amazon accepted the 
 return and I€€€ll get a refund. 
  
 > Which is much the same, as with items bought on Ebay. 
 > 
 > Basically like Ebay, Amazon act as intermediaries for so many questionable 
 > products, that if they were to offer an *easy* returns policy on any of 
 > that went wrong within say just less than six months, as in your case 
 > they would probably go bust, 
 > 
 > And price is immaterial in this regard. As the possibility of something 
 > going wrong, will be most likely be related to how *cheaply* it was made, 
 > for the price. Whether it cost €€5, or €€500 
 > 
 > bb 
  
  
 -- 
 Spike 
  
 --- SoupGate-Win32 v1.05 
  * Origin: you cannot sedate... all the things you hate (1:229/2)