From: aero.spike@mail.com 
  
 JNugent  wrote: 
 > On 29/07/2025 09:04 AM, Spike wrote: 
 >> In February we splashed out on a rice cooker, bought via Amazon. We use it 
 >> for cooking brown rice, which on this cooker is 1hr automatic process, 
 >> although it can process other forms of rice as well as foods such as 
 >> porridge. 
 >> 
 >> The cooker has started to miss out part of the process, namely the boiling 
 >> phase, and the cooking cycle finishes in only 40min resulting in 
 >> undercooked rice. 
 >> 
 >> There are no adjustments or reset facilities for the cooking cycles, so in 
 >> less than six months the machine, costing circa €€100, is now useless for 
 >> the purpose it was bought for. 
 >> 
 >> In the €€€Orders€€€ section of my Amazon account, it unhelpfully states 
 that 
 >> the returns window closed in March, but has a link to the 
 supplier/importer 
 >> web site. 
 >> 
 >> As far as dealing with this now defective item, I would have thought that 
 >> my contract was with Amazon, and they should deal with this as an item 
 that 
 >> has become defective in a short period of time. 
 >> 
 >> If I had bought this item from a shop, that is where I would take the 
 >> cooker for refund or replacement, and I would not expect to be fobbed off 
 >> with a suggestion I contact the supplier/importer. 
 >> 
 >> My question is: what is my legal redress for the premature failure of this 
 >> item, and with what entity does that lie? 
 >> 
 >> TIA for any comments on this issue. 
 > 
 > Did you buy it directly from Amazon? Or from a seller who uses Amazon's 
 > services to sell, collect the money, etc? 
  
 The original supplier of the item stated on their web site that they don€€€t 
 have any authorised resellers so I would have to go back to where I bought 
 it from. 
  
 > My experience is that it splits over a year about half to Amazon and the 
 > rest to other sellers. 
  
  
 -- 
 Spike 
  
 --- SoupGate-Win32 v1.05 
  * Origin: you cannot sedate... all the things you hate (1:229/2)