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 From: ehw@mindspring.com 
  
 If you are interested in this job, please email your resume in MS Word or 
 Text format to jobs@ericweissman.com.  Or call 201-798-2223. 
  
 Job ID: J264-3 
  
 Job Title: Executive Systems Support Analyst 
  
 Job Type: Permanent Location: Midtown NYC, US 
  
 Job Description: 
 Our Midtown NYC Client is looking for an Executive Support Analyst to 
 support Office of the Chairman (OC) endeavors during the week and weekends. 
 This individual will be the main contact for OC for technical support, as 
 well as personalized support as needed.  Will be on-call 24/7, including 
 holidays and will recommend technologies to better suit the OC environment. 
 This person will report to the Director of IT. 
  
 KEY RESPONSIBILITIES: 
  
 - Primary point of contact within Information Technology Department for 
 problem resolution and technical support for Office of the Chairman, their 
 assistants, and other executive support staff. 
  
 - Answer support phone calls and e-mails, interpret problems, and provide 
 technical support, with follow-up on all reported issues until timely 
 completion. Provide problem/resolution to key executives, make 
 recommendations to their technical infrastructure, and examine latest 
 technology to benefit the Office of the Chairman. 
  
 - Support of hardware and software at Office of the Chairman business 
 residences, mobile offices, and other remote locations. 
  
 - Coordinate with other Information Technology resources to ensure that 
 problems are resolved in a timely and efficient manner. 
  
 - Oversee and ensure that perfect connectivity to system resources is 
 maintained 100%.  Assist with testing of all Office of the Chairman 
 locations, periodically or as needed. 
  
 - Work on special projects as assigned by manager. 
  
 - Will be on call 24 x 7, including holidays, and will be in rotation for 
 Help Desk with other technical staff. 
  
 REQUIRED SKILLS: 
  
 -  6-8 years of customer support and IT infrastructure experience. 
  
 -  Great customer service skills, both telephone and email, with excellent 
 written and oral communication skills.  Need to be capable of presenting 
 complex technical information to non-technical audiences. 
  
 - Ability to respond quickly, competently and patiently, to executive staff. 
 Individual must be able to gather information, evaluate options and offer 
 perfect working solutions. 
  
 - An understanding of the overall systems environment, system maintenance, 
 workstation support, Internet connectivity and security services, as well as 
 the standard desktop software is use is important. 
  
 - Ideal candidate will find satisfaction in unique problem solving and be 
 able to perform travel occasionally as necessary to support the executives. 
 The incumbent should show a strong willingness to learn new technologies. 
  
 REQUIRED SOFTWARE / HARDWARE: 
 Candidate should have vast knowledge of industry standard software and 
 hardware including; MS Windows2000/3, MS Windows XP, MS Office, MS Project, 
 MS Visio, Adobe Acrobat.  Compaq and Dell desktop computer hardware, IBM and 
 laptop computer hardware are also required.  Basic administration of MS 
 Exchange Active Directory Services is needed.  Satellite communications and 
 data communications is a strong plus.  Any aviation systems support is a 
 plus++. 
  
 EDUCATION: 
 Bachelor's degree in a computer-related field as well as significant 
 hands-on experience with computers and customer support. 
  
 Contact: 
 Eric Weissman, Managing Director 
 Eric Weissman Associates Inc. 
 The Leader In Corporate Recruiting! 
 51 Newark Street, Suite 507 
 Hoboken, NJ 07030 
 Tel:  (201) 798-2223 
 Fax: (201) 255-2080 
 Email: jobs@ericweissman.com 
 Web: www.ericweissman.com 
  
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