From: basith.recruiter@gmail.com 
  
 Dear Business Partner/Associates, 
  
 Greetings for the Day..!! 
  
  
  
  
  
 Please share the suitable Profiles  to ramki@pikesol.com 
  
  
  
 Here are the new requirements and for Desktop Support we need L1 and for AV 
 support need L2). 
  
 Cupertino / Fremont: 
  
                  Audio / Visual - one person to support both sites 
  
 Normandale (Mn): 
  
                  Desktop Support - one person to supplement existing 
 resource 
  
 Shakopee (Mn): 
  
                  Desktop Support - one person to supplement existing 
 resource 
  
 Normandale / Shakopee 
  
                  Audio / Visual - one person to support both sites 
  
 Longmont (Co): 
  
                  Desktop Support - one person to supplement existing 
 resources 
  
                  Audio / Visual - one person to support this site 
  
 OKC: 
  
                  Audio / Visual - one person to support this site. 
  
  
  
 Requirement: 1 (Audio / Video Support Engineer) 
  
 JD:  Job Responsibilities 
  
 Fault Diagnosis and Rectification 
 Perform onsite fault diagnosis and coordinate and liaise with product 
 suppliers to resolve technical product issues related to video conferencing 
 and audio-visual integrated solutions 
 Perform offsite fault diagnosis to confirm the fault with support from 
 product 
 suppliers and liaise with operations for Return Materials Authorisation 
 (RMA) 
 cases 
 Provide 24-hour standby telephone services (on rotational basis), in line 
 with 
 SAV€€€s service commitment to customers at all times 
 Prepare and submit timely, intelligible and accurate service reports, 
 detailing steps of diagnosis and remedy action 
 Maintain an updated individual fault record of assigned tickets and 
 prescribed 
 next action 
 Escalate technical issues to manufacturer when the complexity of issue(s) 
 exceed(s) the individual€€€s capacity; approach internal specialists for 
 technical advice when needed 
 Provide technical advice and Engineering support to customers 
 Preventive Maintenance 
 Prepare preventive maintenance checklist prior to onsite visit 
 Undertake reliable scheduled preventive maintenance and corrective actions 
 on 
 customers€€€ equipment 
 Submit accurate and detailed service forms and preventive maintenance 
 checklists to Customer Service Officer on a daily basis 
 Escalate technical issues to manufacturer when the complexity of issue 
 exceeds 
 the individual€€€s capacity; approach internal specialists for technical 
 advice when needed 
 Commissioning and Engineering Support 
 Be part of the Commissioning Team, as and when required, to ensure effective 
 transfer of technical knowledge to provide Post-Sales services to the 
 customer 
 Analyse tasks, resolve problems encountered and provide feedback and 
 suggestions to superiors for future enhancement and knowledge sharing with 
 the 
 Post-Sales team 
 Provide Engineering Support for Paid Services Sales, including the provision 
 of standby support services, fault diagnosis and repair services. 
 Provide Pre-sales support for Services Sales, including the conduct of site 
 surveys to assess for contract renewal and new contracts, and tallying the 
 goods/ equipment specified in the Bill of Materials (BOM) against those 
 found 
 onsite 
 Job Requirements 
  
 Preferably a Diploma in audio-visual or information technology or 
 Engineering 
 in the electronics or electrical fields. 
 Knowledge in the following areas would be an advantage: - 
 Basic knowledge of audio (e.g. equalisation, dynamics processing) 
 Experience in professional audio products (e.g. mixer, speaker systems, 
 audio 
 processing) 
 Knowledge of at least one of basic programming (e.g. Extron, Creston, AMX) 
 Programming and configuration of DSP (e.g. BIAMP, Clear-One, QSC) 
 Knowledge of at least one digital audio protocol (e.g. Dante, Cobranet, AVB) 
 Audio cable termination knowledge 
 Basic computer networking 
 Basic knowledge of video cables and connectors (e.g. HDMI cable, VGA cable, 
 SDI Cable) 
 Basic knowledge of video equipment (e.g. TV, projector) 
 Basic knowledge of video signal (e.g. aspect ratio) 
 Knowledge of at least one digital video protocol (e.g. H.264, H.323, MPEG, 
 EDID) 
 Graphic knowledge (e.g. RGB colours, YUV, sub-sampling) 
 Configuration of video wall, streaming system, digital signage system 
 Audio cable termination knowledge 
 * Requirement: 2 (Desktop Support Engineer) 
  
 Main Responsibilities: 
  
 €€€        Accurately testing, identifying, repairing, resolving, and 
 documenting end user technical issues regarding /desktop support, printers, 
 Handled devices , Smart phones and LAN cable drops 
  
 €€€        Hands on role where expected to provide 1st line IT support 
 services to the business community ensuring that all requirements are met 
 within agreed service targets 
  
 €€€        To provide infrastructure administration functions 
  
 €€€        Troubleshooting and resolving software issue ,restoring settings 
 and associated systems administration activities 
  
 €€€        Taking ownership of issues through to resolution on all 
 appropriate 
 requests. 
  
 €€€        Categorize and prioritize end user support requests and service 
 requests by utilizing a Customer ticketing system to track tickets and 
 provide 
 up-to-date status and information. 
  
 €€€        Performing asset inventory activities as needed. 
  
 €€€        Trains and orients staff on use of hardware and software. 
  
 €€€        Recommends and / or performs upgrades on systems (Workstations & 
 Printers) to ensure longevity. 
  
 €€€        Interface with multiple levels of end users, management, VIPs and 
 local technical staff. 
  
 €€€        Interface with multiple levels of end users, management, VIPs and 
 local technical staff. 
  
  
  
 Technical Requirements 
  
 €€€        Excellent skills in user IT infrastructure €€€ Desktops, Laptops, 
 Printers, Handhelds, Smartphone etc. 
  
 €€€        Strong technical skills in Microsoft Windows desktop operating 
 systems and business productivity applications i.e. Office 
  
 €€€        Administration experience of MS Active Directory users & groups, 
 policies and management concepts 
  
 €€€        Effective communication by Engineer in English and local 
 languages 
 is mandatory 
  
  
  
 Soft Skills 
  
 €€€        Strong written and verbal communication skills 
  
 €€€        Ability to provide consistent, excellent customer support to 
 entire 
 staff, representing a variety of personalities and management levels 
  
 €€€        Strong customer service skills 
  
 €€€        Ability to interact with customers so as to ensure that the 
 service 
 is polite, efficient and responsive 
  
  
 [continued in next message] 
  
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