From: adr5@columbia.edu 
  
 In article , qxiu@verizon.net 
 says... 
 > 
 > 
 >A few days ago I bought a box of Sony DVD-R from  BestBuy Store at REGO 
 >PARK, Queens, NYC. Yesterday when I opened first DVD-R case I found there 
 >was nothing inside. Then I went the store to ask exchange yesterday evening. 
 >Their manager told me that I should ask Sony. I opened the second one at the 
 >store. Still got empty case. I told this guy if I buy another box of DVD-R 
 >at the store and open to get empty ones what I can do. This guy said I still 
 >need to ask Sony not BestBuy. 
 >Today I phoned Sony. They said this is not their responibility! Then I went 
 >the store again. But this BestBuy store said they cannot do anything!!! I 
 >spent a few hours to phone BestBuy departments but I got nothing. What 
 >a fraud store it is. I will file complain to BBB. 
 >Every body should be aware of BestBuy is a fraud company. 
 >This news is keeping to post everyday untill BB learns how to treat 
 >customers like a honest company. 
 >Any suggestions guys? 
  
 You should have called the manager over to the shelf with the DVD-R's.  At 
 that point tell him that you are going to open up the package and if it 
 is empty, you expect him to give you a refund and take all of the existing 
 stock off the shelf or you will report them to the BBB.  Something tells me 
 parts of the story are missing because I can't see a store like Best Buy 
 trying 
 to cheat a customer out of a few bucks. 
 ----------------- 
 Alex     __O 
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