XPost: ne.forsale, hawaii.ads.forsale, misc.wanted 
 From: fraser8590@rogers.com 
  
 Always check consumer reports before buying appliances. 
 Maytag appliances are mostly not recommended, how they stay in business is 
 amazing. As for Sears, I have always had good service. 
 "washerlessincolorado"  wrote in message 
 news:6940af19.0311281113.59540a4d@posting.google.com... 
 > I bought a Neptune Washer Jan 01 in Ft. Collins CO at an authorized 
 > Maytag Dealer (the only product they sell). I was willing to pay over 
 > $1200 (for just a washer) in order to have a machine that would be 
 > worry free from maintenance issues for at least seven years (after 
 > buying the extended service warranty that is) and was more than 
 > guaranteed by the salesperson this washer would WASH those ever large 
 > comforters (the only reason I would even consider a washer ever being 
 > worth this type of money). 
 > 
 > Well it does not wash comforters any better than the $300 model and it 
 > tends to tear holes in the fabric as well. As the salesperson stated 
 > "if you can get it in the machine and shut the door, it will clean 
 > it", I think they should have said, it will shred it. smile 
 > 
 > It has proved to me that home models are not up to laundry mat 
 > capacity yet, even though they would like to make you think so, in 
 > order to charge the big bucks. 
 > 
 > The biggest issue I have had with Maytag is when it comes to service. 
 > The friendly guy whose is always asleep at the office because they 
 > have so few failures, is probably asleep, because they have so few 
 > customers. 
 > 
 > November 2003: 
 > 
 > The very week I called my extended warranty service contract number to 
 > arrange to have the rubber gasket replaced on my beautiful worry free 
 > Neptune washer (this is the gasket between the door and the drum, 
 > which had totally separated into cracks along the whole rubber seal) 
 > happened to be the very same day I called Sears to repair an 
 > electrical wiring issue on my brand new Sears convection cook top 
 > range. I have an extended service warranty package with Sears as well. 
 > 
 > The Sears Warranty department scheduled to be out to get my stove 
 > fixed in about three days. After hanging up with them, I called Maytag 
 > to get an appointment for my washer. Their spiel was first: this 
 > gasket defect was not an extended service warranty issue, that it fact 
 > it was a manufacturers defect and the Maytag manufacturing company 
 > direct, would have to fix it, but they would be happy to quickly 
 > transfer me there, did so, and hung up. As you guess, Maytag Company, 
 > said oh the manufacturer's warranty has expired, so you will need to 
 > go back to your Extended Warranty Service Dealer to get it fixed, so 
 > call them back at the number you started out first at. Getting the big 
 > picture? 
 > 
 > So I called the Extended Warranty Service people back and they were 
 > trying to get me to go through the big loop again, until I said no, 
 > you are going to take care of this problem and you are going to stay 
 > on line with me while it is being done. After being put on hold a 
 > couple of times, no one seemed to be able to figure out, who was going 
 > to get stuck with this bill, but kept trying to pass the problem off 
 > on someone else. Getting the even bigger picture? 
 > 
 > Finally the Extended Service Warranty person said, he had made 
 > arrangements with my local Maytag Store, you know the store I spent 
 > the $1200 at, to come out an install my gasket after they mail it to 
 > me. When the gasket arrives, their will be a number to call inside, 
 > just call it and they will come out and put it on for you. 
 > 
 > Well that gasket arrived, and guess what, there was no number in the 
 > package to call to get it installed. Surprised, not really. 
 > 
 >  I called my local Maytag store, and told him the Extended Service 
 > Warranty group said he would be the one to install the gasket and he 
 > said, oh we only come out to your area once a week, and we have 
 > already missed your day. How about next Friday, that would be another 
 > week a way. Let's see, I have already been without a washer (totally 
 > now for two weeks, what is one more week). 
 > 
 > Well folks, guess what, today is that next Friday, and guess who 
 > called. Yep, my friendly Maytag repairman. His ONE and only repairman 
 > came down with the flu (the day after Thanksgiving), and he just won't 
 > be able to make it out. 
 > 
 > No apology that I have been without a washer for three weeks now, but 
 > he did offer TO MAKE AN EXCEPTION and come out to my area before their 
 > normal Fridays for this area. He said you know my repairman is open 
 > all next week, pick a date. I said that will be fine, the only day I 
 > would not would be available would be on Wednesday. He then suggests, 
 > oh well then, why don't we just make it next Friday anyway. Really? 
 > Lets see that makes 4 weeks without a washer. I don't know how much 
 > dirty laundry you have by then, but we are talking about wearing those 
 > shorts one more time inside out. smile 
 > 
 > As for Sears, they came out in the three days they said they would, 
 > fixed my beautiful Frigidaire stove the very day they came out, and it 
 > didn't cost me a buck. 
 > 
 > I called, they came, they delivered! I am a happy camper! 
 > 
 > As for Maytag, the laundry is still piling up, along with all bullshit 
 > to get them to do their job. 
 > 
 > If you want service, go to Sears. If you want a hassle, go to Maytag. 
 > 
 > Washerlessincolorado 
  
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