From: tsanford@nf.sympatico.ca 
  
 "Ken Campbell"  wrote in message 
 news:bhtbo1tib0an6vcontbv9oa25bd8v3b93t@4ax.com... 
 > Aftter being the victim of a hit and run driver, I decided it was time 
 > to buy a cell phone for emergency use. 
 > So, I bought a Bell Mobility phone pay as you go package, 
 > I can't get a straight answer from anyone. Trying to get a complaint 
 > number for the CRTC only gets me a number for Bell Mobility. 
 > Want a Cell phone? Get one from the Mafia - they have much more 
 > honesty and integrity than Bell. 
 > RECORD all calls from these BLATANT BRAZEN LIARS to protect yourself 
 > from their SCAMS! 
 > 
 For some reason customer procedures with any of Bell 'systems' are 
 incredibly complicated and user (read 'customer') unfriendly. 
 We had a similar situation with Bell ExpressVu. 
 Intending to get rid of their satellite TV service, because we weren't using 
 it and would be partly out of the country and also a few days into a 
 particular month, we called to cancel. 
 As an incentive they immediately offered several months (three months IIRC) 
 of service and some additional features, ' free', provided we did not cancel 
 for the next three months. 
 So we said OK, with the understanding that there would be no charges, except 
 for the few days/part month owing, for next three months and then service 
 would just lapse/be disconnected. Nice and simple, eh? 
 What a complicated mess! 
 First Bell charged our account, which my son had set up as automatic debit 
 to a credit card! (Don't ever do that again. You lose control!). 
 The charges were for the 'free' services they had offered.Then that had to 
 be credited, (for the service which Bell was providing 'free') plus a charge 
 adjustment for the few days owing etc.etc. 
 Anyway it took several months to get the credits sorted out, in the meantime 
 we had to pay the credit card bill. 
 Having worked in the telephone industry I can, sort of, understand that in a 
 highly regulated environment there are innumerable 'government' regulator 
 rules that must be followed. 
 But it certainly makes it extremely complicated and some of the Bell 
 procedures to ensure conformity with those requirements make a stick to beat 
 a customer's back. 
 The outcome may be 'legally' correct; but sure is/are complicated. 
 In the middle of it all Bell ExpressVu sent us information to load a new 
 'card'. Even though I am a fairly literate person, with a technical 
 background, I found the card procedure unnecessarily complex. 
  
 --- SoupGate-Win32 v1.05 
  * Origin: you cannot sedate... all the things you hate (1:229/2)