XPost: can.general, misc.invest.canada 
 From: bush@war.criminal 
  
 To "MM" I apologize for mistakenly posting at 
 misc.immigration.canada.  I intended to post at misc.invest.canada. 
  
 My main question is do the insurance companies or industry have an 
 ombudsman to resolve complaints?  From my previous problems with the 
 banks, I realized that customer service representatives are unable to 
 resolve disputes, so I had to escalate the problem way above. 
  
 Please reply by posting. 
  
  
 Bank Ombudsman wrote: 
 > Has any other Canadian gotten a letter from Sun Life Financial about 
 > an error in their administration fee?  I didn't even know that as a 
 > terminated member of a company defined contribution pension plan, that 
 > my account at Sun Life was being charged a $10 monthly administration 
 > fee. 
 > 
 > I never got any notication of this fee when I left my company three 
 > years ago.  What is even worse is that this administration fee is not 
 > properly disclosed on the quarterly statements and online.  My small 
 > pension plan has been penalized by hundreds of dollars over the 
 > years.  Had I been properly notified of the rip-off fees years ago, I 
 > would have done everything to avoid it as I am doing now.  If Sun Life 
 > refuses to refund the fees, does anybody know the best way to escalate 
 > my complaint.  Does Sun Life or the life insurance industry have an 
 > Ombudsman like the banks do? 
  
  
 > From: MM (mikemmm@telus.net) 
 Subject: Re: Sun Life administration fee 
 I worked for an actuarial and pension consulting firm for 5 years. If 
 you had asked the question in the appropriate forum I would 
 have given you a useful reply. But as it is, you are spamming. So 
 forget about getting a useful reply. 
  
 --- SoupGate-Win32 v1.05 
  * Origin: you cannot sedate... all the things you hate (1:229/2)